İlk adımda sistem üzerinden 1 adet video soru geliyor.
Adaydan kısa süre içinde hazırlanıp kamera kaydı ile cevap vermesi bekleniyor.
Sorular aşağıdakilerden gelebilir;
* Describe a Time When You Needed To Establish a Connection Quickly With Someone At Work, School, or University. How Did You Do It, & What Steps Did You Take To Build That Relationship?
* At Etihad We Value Individuals Who Are Driven, Purposeful, & Always Looking Ahead. Can You Tell Us About a Time When You Were Excited To Pursue a New Opportunity or Challenge? What Motivated You to go After it, & How Did That Experience Lead You To Apply For This Role At Etihad?
* Please Give An Example Of A Time You Witnessed An Individual Not Following Established Rules, Policies, Procedures, or Safety Protocols. What Actions Did You Take, & What Were The Results?
* Tell Us About A Situation Where You Effectively Handled A Dissatisfied Customer in a Thoughtful & Courteous Manner. Please Describe The Situation, Your Actions, & The Outcome?